Many of us here in the U.S. are subscribed to Comcast Xfinity for cable, Wi-Fi and or home phone service. Unfortunately, since Comcast has an unavoidable monopoly in many areas, many of us also have to deal with Xfinity problems. The good news is you don’t need to always call up Comcast customer support every single time you’re having an issue with your service.
Comcast actually has an app called Xfinity My Account for iOS and Android. On top of being able to pay your bills and manage services, it has a handy troubleshooting feature for issues you might be having. Whether your Wi-Fi isn’t working or your cable is freezing up, you can walk through steps and even fix issues right from the app.
Xfinity TV Problems
Xfinity Mobile App For Mac Harmful Free
If you’re having issues with your Comcast Xfinity television service, you can tap TV in the My Account app to see the list of available troubleshooting options.
Note: Apr 05, 2017 With the Xfinity Mobile app, you can: Check how much data you’ve used Switch between Unlimited and By the Gig data options View your bill and update payment info Manage account settings View order information Contact Xfinity Mobile for support If you want to manage other services such as Xfinity X1, Xfinity Home, or Xfinity.
- Learn if your device meets the minimum requirements for using the Xfinity Home app, and how to download and install the app.
- Re: Can't view live cameras on Xfinity Home App by mhawkins328 on 11:01 PM Latest post on 10:14 PM by Jonsfc 3 Replies 709 Views.
When I first upgraded to Xfinity X1 service, I had issues with the cable box freezing up every so often for no reason. I’d often resort to this My Account app to quickly reboot it, which you can still do here by tapping Restart this device.
If you’re issue is a bit more complicated, you can tap Troubleshoot instead. It’ll first ask you what the problem appears to be. On Demand might not be working, your cable box is just acting strangely or you have an error message. Either way, you can select the problem and Comcast will automatically try and resolve it for you. It’ll ask if the back-end services did the trick and if not you can proceed with the troubleshooting.
Ultimately, most basic issues can get resolved by rebooting the device, but you can place appointments for repairs if necessary too. You can always watch some free movies and TV shows online while you wait.
Xfinity Internet and Wi-Fi Problems
If you’re facing issues with Internet or Wi-Fi, the amount of troubleshooting that can be done in the app is a little less extensive than for TV woes. In the Internet tab, you can tap Restart Device to reboot your router. Believe it or not, this simple trick can actually solve a ton of connectivity issues.
Otherwise, you can tap Common Problems & Solutions to get a handy list of frequently asked questions, answers and guides. It’s less intuitive than Comcast just being able to remotely fix the problem automatically, but it’s still useful if you’re willing to read through and potentially take on the job yourself.
Xfinity Voice Problems
Because of the complications with how voice connections work, the Xfinity My Account app doesn’t offer much to solve issues you’re riddled with. In the Voice tab you can tap Common Problems & Solutions to read through something that might help you, like if you’re having trouble setting up voicemail. However, the app won’t be able to remotely repair anything related to Xfinity Voice.
Local Outages
It’s important to remember that sometimes the issue you’re experiencing isn’t isolated to just your home. That’s why as soon as you open the My Account app, Comcast will let you know if there are any outages in your area that might be affecting service quality. If this is the case, it’s out of your hands to fix issues, but they typically get resolved within a few hours.
If you’re still having problems for any of the aforementioned services but there aren’t any outages, you can tap Having issues?for quick access to troubleshooting and restart links.
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